Definitions 

“We” and “us” means Gothic Glasgow Tour, or any appointed representative thereof. “Our” and “ours” are implied by extension. 

“You” means you or any other person for whom you are purchasing a ticket, or anyone acting on your behalf. “Your” and “yours” are implied by extension. 

“Tour” means the event or events for which you are purchasing a ticket, as described on this website, at the time or times and on the date or dates you select via this website. 

“Ticket” means the rights of attendance and admission to the tour, in the form of an email delivered electronically via this website. 

“Guide” means our appointed representative who is conducting and delivering the tour.   

Terms and Conditions 

Please read the following terms and conditions carefully. When purchasing tickets via this website you will be deemed to have accepted the terms and conditions below. 

You must be 18 years old or over to purchase tickets via this website. Tickets are sold in the form of an email which is delivered electronically via this website. We do not send out physical tickets. It is your responsibility to provide a valid email address for an email account you have access to and to ensure that any spam or junk mail filters do not prevent delivery of emails from vincentgothicglasgow@gmail.com. If you have not received your ticket shortly after purchase and have checked your spam and junk mail folders, you should contact us and if payment has been received, we will be able to resend your ticket.   

Full payment is required at the time of booking. 

You may present your ticket in the form of a printed paper copy or on the screen of an electronic device. Please ensure your device is charged and your ticket has not been deleted. Please also bring valid ID such as a valid student union card, passport or driver's licence.    

We reserve the right, at our absolute discretion, not to furnish any ticket to any person other than the holder of the reservation confirmation for the online booking. 

Refunds and Cancellations 

As you are purchasing tickets for an event, we cannot normally provide a refund in the event of cancellation on your part. If you are however, unable to attend a tour for which you have purchased tickets, we can, given 24 hours notice (48 hours for larger groups of 6 or over) issue a full refund or subject to availability, transfer your tickets to a tour at a different time or date.      

Photography, Video and Audio Recording 

Photographs taken during the tour may only be used for personal, private, non-commercial purposes. Please respect the privacy of your fellow visitors and guide. 

Video and Audio Recording is not allowed during the tour. 

FAQs 

Q: Where can I buy tickets for Gothic Glasgow? 

A: On the Gothic Glasgow website or email vincentgothicglasgow@gmail.com or Tel: 07871588107 in Glasgow or +44 (0) 7871588107 from outside Scotland. Alternatively, you can buy a cash ticket in person from the guide 15 mins before the tour begins (providing we have available space on the tour on the given night) 

Q: Where can I join the tour? 

A: The tour begins outside Kings Theatre, Bath Street, Glasgow City Centre @8pm Wed-Sun May-Dec 2022. 

Q: What happens if I am late? 

A: The tour begins at 8pm sharp. We recommend you arrive at the starting point outside Kings Theatre, Bath St, 15 mins before departure. In the event of your being late no refunds will be given. 

Q: Is Gothic Glasgow suitable for young families? 

A: Gothic Glasgow includes adult themes and some adult humour and is not suitable for children under 14 years. 

Q: Is Gothic Glasgow an outdoor event? 

A: Yes. The entire tour takes place outdoors so please dress accordingly. Be prepared for the Scottish weather which is often wet! We believe though, the dark, cold nights in Glasgow add to the creepy atmosphere. We are after all, looking for a chilling tour! 

Q: Is Gothic Glasgow performed in English? 

A: Yes. The tour is performed entirely in English. The guide though will make every effort to deliver the tour clearly for any audience member who does not speak English as a first language.  

Q: Can I bring animals on the tour? 

A: Access dogs are welcome but not any other animals. 

Q: What can I expect on the tour? 

A: A guide with 30 years performance experience with a passion for gothic literature, horror movies and all things macabre! 

You will also get to see Glasgow city by night and get insights into its spooky and often forgotten history and characters. 

You will also enjoy some nice fresh air and some exercise which is always good for the head and heart. 

Accessibility & Unforeseen Events 

Every effort has been made to keep the tours route at ground level and avoid the many hills in the city. The tour moves at a moderate pace within Glasgow City Centre. Please contact us to discuss any special requirements before booking. If you have reduced mobility or are a wheelchair user, we will do our best to accommodate you.  

We reserve the right to cancel a tour should the guide be taken ill or if circumstances arise that make the operation of the tour impossible. These may include severe weather, transport disruption or other unforeseen events. Bad weather does not however constitute a valid reason for your being refunded your fee upon cancelling a tour. If we cancel a tour, we will offer you the choice of switching to another date or a full refund of any monies you have paid to us.  

The route of the tour is at the discretion of the guide. 

Behavior  

We reserve the right to refuse attendance if an individual is intoxicated or disrupting the tour and no refunds will be given. The consumption of alcohol during the tour is forbidden.    

Safety, Loss, Damage, Injury, Death 

We cannot be held responsible for loss or damage to your personal property during the tour. Please keep your belongings with you at all times.  

We shall not be responsible for any death or personal injury during the tour. Tour participants are responsible for their own personal safety at all times. We ask you to pay attention when crossing roads and to be mindful of cyclists who may also use some of the routes we take. Please also be aware of other dangers such as loose paving stones. Whilst Covid-19 restrictions remain in place, we suggest that all participants carry a face mask with them and their own supply of hand gel or similar.       

In the event a tour has to be cancelled or abandoned before completion, we will not be liable for any accommodation, travel or other costs you incur. 

In no circumstance shall we be liable for any indirect, special or consequential loss, including but not limited to loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or purchases made through this website, save where such liability cannot be excluded by law. 

In any case, our liability to you is limited to the purchase price of the tickets you have purchased.   

We use reasonable endeavors to check the accuracy of information on our website. We do not warrant that such information will be error free and you acknowledge that the information, products and services published on our website may include inaccuracies or typographical errors. Changes are made periodically to the information contained herein. We may make improvements and/or changes on our website at any time. 

We make no representations about the suitability of the information, product and services contained on our website for any purposes.  

To the maximum extent permitted by law, we hereby disclaim all warranties, terms and conditions with regard to this information, products and services, including all implied warranties, terms and conditions by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title and non-infringement. This shall not affect your statutory rights.      

Links/Third Party Websites 

We are not responsible for the content or use made of any other website including any website referred to on our website or any website through which you may have gained access to our website or to which you may gain access to our website. Inclusion of any linked website on our website does not imply approval or endorsement of the linked website by us. We do not accept any liability in connection with any such website(s) or link(s) or the use thereof. 

Privacy Policy 

Your personal information will be held on secure servers. Your personal information is used by us solely for the purposes of providing the tour to you, and will not be divulged to any third party, save as required to our contracted service providers for the necessary operation of our website. We receive, collect and store any information you enter on our website or provide to us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information including name, email, communications. Payment details including credit/debit card details for secure processing third party payment services. All online payments are processed by Fare Harbor. 

Note: If you submit any personal information about other people to us, you hereby declare that you have the authority to do so and permit us to use their personal information in accordance with this Privacy Policy.  

Why We Collect Your Information  

To provide and operate the Services. 

To provide our Users with ongoing customer assistance and technical support. 

To be able to contact our Visitors and Users with general or personalized service-related notices and messages. 

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services. 

To comply with any applicable laws and regulations. 

How We Collect Information 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated above. 

We gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This data comprises information that cannot be used to identify or contact user, such as demographic information regarding, for example: 

User IP Addresses: IP addresses are automatically transmitted as part of any Internet communication, collecting IP addresses is a common practice: many websites and applications collect IP addresses automatically. We use IP addresses for purposes such as communicating with your device, helping diagnose server problems, security, and administering our services. 

Location Data: We may collect the physical location of a connected device, for example using satellite, cell phone tower and Wi-Fi signals. You can choose whether to allow or deny uses and/or sharing of your device’s location by changing your device settings.    

Browser Types: Most browsers and landing pages collect certain information automatically, for example, type and version of operating system, screen resolution, device manufacturer and model, language, Internet browser type and version, and the name. We use this information, for example, to make sure our website function properly, analyse performance, and to improve and maintain our website. 

How We Store, Use, Share, And Disclose Your Personal Information 

Gothic Glasgow is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our business and its service providers. 

How We Communicate With You 

We may contact you to notify you regarding your purchase, to troubleshoot problems purchasing our services, to invite you to leave a review on a review site (e.g TripAdvisor), or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email. 

Internet Cookies 

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or consent, referred you to a third-party website. 

Some cookies are required to enjoy and use the full functionality of this website. 

We also use Google Analytics to monitor traffic to our website. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the site, where visitors generally came from, how long they stayed on the site, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. These do not collect any personal data. If you do not agree to this, you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits. 

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device/computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. 

Your Rights 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at vincentgothicglasgow@gmail.com         

Photographs may be taken during the tour for promotional or editorial purposes. These images may be used online or in print. If you do not wish images of you to be used, please let us know in writing or email in advance of the tour. 

If you have a complaint about any aspect of your tour, you must notify your guide immediately so the problem can be resolved during the tour. If the matter cannot be resolved straight away, you will be asked to send a detailed email about your complaint to  

vincentgothicglasgow@gmail.com 

We will do everything we can to amicably settle the issue. Disputes arising out of, or in connection with Gothic Glasgow which cannot be settled amicably may be referred to arbitration.   

 
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